We thought you'd never ask
Got a question? We’ve answered common Naked questions below.
HOW TO CONTACT NAKED WINERY
ORDERS & SHIPPING
CAN I MAKE CHANGES TO MY ORDER?
If you need to make changes to your order, contact us ASAP! Some pending orders can be canceled/changed but after an order ships, no changes may be made.
BILLING ADDRESS IS DIFFERENT FROM SHIPPING ADDRESS
No problem. You will be prompted to enter separate details for shipping and billing addresses at checkout. If the addresses are the same you can specify that too and avoid entering your details twice.
TRACK MY WINE SHIPMENT
Once your Naked Winery order has been shipped, you'll be sent a tracking number in your Shipment Confirmation email. You can also enter your UPS tracking number below to track your shipment.
SHIPPING RATES & OPTIONS
Your shipping rate will depend on where you’re shipping your wine to and how heavy your shipment is. Our shipping rates are calculated by our shipping provider, UPS, and represent the actual cost to ship your items (i.e. we do not up-charge for shipping). Click HERE for shipping options map.
UPS GROUND: Properly completed orders will be processed in 3-5 business days (Mon-Fri, excluding holidays). Therefore you can expect to receive your order in 5-8 business days, depending on the final destination.
UPS 2nd DAY AIR: Properly completed orders received prior to 12pm will be processed the same business day (Mon-Fri, excluding holidays). You can expect delivery 2 business days after your order is shipped.
UPS NEXT DAY AIR: Properly completed orders received prior to 12:00pm will be processed the same business day (Mon-Fri, excluding holidays). You can expect delivery 1 business day after the order is shipped.
Note: Please expect to receive shipping and tracking information 1-2 business days after your order is placed.
CAN I RETURN MY WINE?
We'll replace or refund you for any bottle of wine that is damaged, flawed or that you find unsatisfactory. By law, we cannot accept returns of alcoholic beverages. Therefore, we are unable to accept the return of wine that was damaged due to adverse weather conditions during shipment or wine that is ordered in error.
Please note that temperatures above 88℉ or below 32℉ are a danger zone for wine. Naked Winery may opt to hold on to shipments due to temperature and will send the wine when weather permits. Customers have the option to upgrade to 2 or 3 day shipping in order to keep the wines moving and to lessen the likelihood that they will be on trucks for long travel periods and/or stored in warehouses.
Please call customer support at 1-541-386-3700 x0 or send an email to firstname.lastname@example.org to arrange for the return of corked or flawed product, replacement of wine that was damaged or credit for wine that was ordered in error.
REFUNDS ON SHIPPING CHARGES
If we make a mistake and send you the wrong order, or if you receive a damaged product, we will refund the shipping charges to your credit card. And we will feel deeply embarrassed for a bit. (Then hopefully we'll all get over it and move on together, having formed a stronger bond as a result).
DO I NEED TO BE PRESENT WHEN MY WINE IS DELIVERED?
Law requires that someone 21 years or older MUST by present to sign for wine shipments. For this reason, we recommend shipping to a work address or an address where someone will be available to sign.
By placing an order, you verify that you and order recipients are at least 21 years of age. At the time of delivery, the order recipient must sign an age verification receipt stating that they are at least 21 years of age and must present a valid drivers license, military ID, passport or State ID for identification. There will be a surcharge for this service from the shipping company and it will be passed on to the buyer. If the recipient is found to be under the age of 21 by the shipping company, the order will be returned to us and no refund will be given.
The package will be attempted to be delivered up to three times, after that, the package will be returned to us and the buyer will be liable for paying the original shipping charge and return shipping charge.
WHAT STATES CAN WE SHIP TO?
Delivery can only be made to an address where an individual at least 21 years old can sign for the shipment during regular business hours. Products can be shipped to a place of business or residence. We cannot ship to PO Boxes, APO/FPO addresses. We are unable to ship alcohol outside of the United States.
We are NOT able to ship wine to the following states: Arkansas, Connecticut, Delaware, Kentucky, Mississippi, Rhode Island, Utah, Vermont and West Virginia.
Naked Winery can legally ship to the following states:
- New Hampshire
- New Jersey
- New Mexico
- North Carolina
- North Dakota
- South Carolina
- South Dakota
* Please note $10 per bottle shipping cost.
**Call if you are interested in shipping to Alabama. We can ship to approved liquor stores and will take orders by phone: 1-541-386-3700 x0.
Naked Winery takes great pride in donating a part of our profits to non-profit organizations. Requests must be made via email to email@example.com 8 weeks before the event date. Requests submitted with less notice may be denied. If approved, you will be notified via email. No need to follow up. Please email firstname.lastname@example.org with the following:
Copy of 501 (c) (3) status letter
Donation request letter on organization letterhead
Naked Winery Donation Request Form (click button below to download).
Naked Winery Donation Focus Organizations:
- 2015: The Next Door
- 2016: The United Way of Columbia Gorge
- 2017: Music Festival of the Gorge & The National Breast Cancer Foundation
- 2018: Northwest Down Syndrome Association
- 2019: Oregon Dress for Success
SALES & DISTRIBUTION
I CAN'T FIND NAKED WINERY WINES AT MY LOCAL STORE!
First, take a deep breath and calm yourself. We currently distribute to Oregon and Washington. Click HERE to find Naked Winery via our map finder. Don't live in the Pacific Northwest? No worries. Ask your local store to request to have Naked Winery added through their current wine distributor. You can also contact our Sales & Distribution Manager (info below).
WHERE ARE OUR WINES MADE?
The majority of our wines are hand-crafted by our winemakers, Peter Steinfeld, Alaina Waller and Tracey Thomsen. Our grapes our sourced from premier grape-growing regions throughout California, Oregon and Washington.
The grapes for our red varietals (Barbera, Cabernet Sauvignon, Malbec, Merlot, Nebbiolo, Sangiovese, Tannat, Tempranillo and Zinfandel) are orgasmically grown in the hot and dry Applegate and Columbia Valley regions of Oregon and Washington respectively. While our other varietals (Albariňo, Chardonnay, Muscat, Pinot Blanc/Gris/Noir and Riesling) benefit from the cool pacific marine layers of the Willamette and Illinois Valley's to produce subtle and complex wines. For more specific information about a particular wine’s appellation, see the wine’s product detail page.
ARE THERE ADDITIVES IN NAKED WINERY WINES?
Our wines are produced from 100% premium wine grapes sourced from Oregon and Washington. No artificial flavors are added in our wines. Bottles are approximately 25.3 fluid oz.
HOW MANY CALORIES ARE IN WINE?
The average glass of wine (5 oz.) is 125 calories.
WHAT TEMPERATURE SHOULD I STORE AND SERVE WINE?
We recommend that you serve white wine at approximately 46-50°F and red wine at 53-57°F. You should store wine in a dark and cool place.
SHOULD I AGE MY RED WINE BEFORE DRINKING?
A common myth that many believe is that they can store red wine for years, no matter the varietal. In reality, only some red wines will last for decades in your cellar; most wine (an estimated 99%, according to some experts) doesn’t gain any benefit from aging, so you’re better off drinking these bottles within a few years.
OREGON WINES FLY FREE PROGRAM (ALASKA AIRLINES)
It’s easy to take a taste of Oregon wine country home with you with Oregon Wines Fly Free. Alaska Airlines Mileage Plan™ members may check up to one case of wine for free on any domestic flight from Eugene, Medford, Portland, Redmond or Walla Walla, WA. You can also enjoy a complimentary tasting at any of Naked Winery's Oregon Tasting Rooms when you show your in-bound boarding pass (paper or digital) and proof of your Alaska Airlines Mileage Plan membership. For more info, please visit www.oregonwine.org/oregon-wines-fly-free/.
SUBMITTED IDEAS & MATERIALS
While we appreciate your interest in Naked Winery and our business, we do not accept any ideas or information users consider confidential and/or proprietary. This is to avoid the possibility of future misunderstandings when projects independently developed by or on behalf of Naked Wines, LLC might seem to others to be similar to users’ own creative ideas, suggestions, and/or materials. All comments, suggestions, ideas, drawings, images, concepts, or other information or materials disclosed or offered to us by you through our services or in response to solicitations on Naked Winery Sites or through applications (i.e. social media) shall be deemed to be non-confidential and non-proprietary.